I want you to be happy with your chosen print/s. If you have any questions please contact me in advance at [email protected]
I endeavour to upload exact images of all the pieces and own test prints of every image as to be ordered. It is possible that some devices do have different colour settings and these may vary slightly when shown on a different browser. These variations cannot be helped and as such is not a valid reason for returning the artwork.
All prints are A4 size, on metallic lustre paper, shipping all around Australia – orders are collated on the 1st and 3rd Saturday of the month and sent for printing so please factor this if order is time sensitive
If wanting different size or mounting options or need an order sooner please contact Jex
Unfortunately, accidents do happen and if the contents are damaged, please take photos of the packaging and prints for reference and email me as soon as possible.
Your precious cargo will be sent by Courier or Australia Post; If your print arrives by Australia Post you will need to take the damaged item and all packaging into your local Australia Post Office and lodge a damage parcel claim directly with them. If by Courier, please get in touch as soon as possible.
I’m sorry but Prints cannot be refunded or exchanged due to change of mind. If an order is eligible for return you will be responsible for the return shipping costs.
We collect information about you during the checkout process on our store.
What We Collect And Store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.
